Return & Exchange Policy
Return the item(s) to us in its original condition and packaging within 7 days after you have received the item(s).
Your request will be review within 5 working days of its receipt.
Reasons such as :
- I changed my mind,
- I don’t want it anymore,
- The color is different from the website,
- I don’t like the design, I want change to other items,
- I don’t like the material,
Will not be considered as valid grounds for refund or exchange. Unless, the item has a defect / damage. And exchange can be made one time only.
All returned item(s) are subject to quality control inspection and approval.
Item(s) must be unused/unwashed/unworn and in the exact condition when purchased. You must present original receipt and it must also be in the original packaging in the same condition as it was when received by you and is packed properly. We reserve the right to not accept returns and send back the items to you if we received an unsuitable condition.
Please notify us at (+60) 11 1945 3214 by quoting the order number and product detail.
Shipping cost are borne by the customer and we are not liable until item reach our office. The goods are your responsibility until they reach our warehouse, your parcel will be processed within 1-3 working days once it reaches our warehouse.
It is your responsibility to ensure the item(s) reaches us. We strongly suggest that you send your parcel using registered mail with a tracking number so you can track your parcel.
Shipping cost of returning item(s) are not refundable and will be borne by you.
Clearance Sale items are not eligible to EXCHANGE, RETURN or REFUND.
You may process returns / exchange through your nearest post office. We do not accept any walk-in customer who purchase in online store to do return / exchange at any Kainmewah outlets
Please send your item to below address for us to process your return/exchange:-
[E-COMM] EMADIRA KK,
LOT NO 2-3, WISMA YAKIM,
JALAN DATO SALLEH SULONG
KOTA KINABALU, 88000
Sabah , Malaysia
We reserve the rights to change these policy at any time without prior notice.
Please call us at (+60) 11 2383 5202 if you have any inquiry about returns or exchanges.
